The reason for our success is my commitment to serving the client first and foremost. I’ve built my practice on teamwork, creativity, innovation and risk management programs.

Part of my team’s success on the listing side of business, is understanding that 80 percent of our deals involve other brokers; we view them as our customers rather than our competitors. Treating our competitors as customers has paid off.

Whether we’re on the tenant side or the landlord side, executing fundamentals has always been the hallmark for our success. It’s critical to establish clearly stated objectives with a specific timeline for each project. Once the plan is produced, the rest is about focus and execution. We really enjoy the process and never get too concerned about the end result because if you focus on the fundamentals, the end result will take care of itself.

“I truly believe in Kaisen principles, incorporating continuous improvement into my client care processes in delivering white-glove concierge service.”

— Kevin M. Turner